HOW WE FIX IT
Different problems need different fixes.
We don’t assume we know the answer before we understand what’s happening.
Demarken works inside your operation, alongside the people doing the work, to understand what is really happening and develop a practical solution.
Sometimes that means fixing a specific operational issue. Sometimes broader or interconnected problems need a more structured approach.
PATH ONE
Fix a specific operational problem
You don’t need an organisation-wide improvement program to work with Demarken.
If something isn’t working, we can help understand the cause, determine the right solution and work with your team to put it into practice.
Depending on the problem, that can involve areas such as:
PROJECT-BASED OPERATIONAL IMPROVEMENT
Solve the problems, one at a time.
Business Strategy
Turning leadership's direction into a plan the business can execute.
Daily planning and organising.
Daily rhythms that keep priorities and problems visible to everyone.
Operational measurement.
The right measures in place, so performance is tracked, not guessed.
Formalised problem-solving.
A structured, repeatable way to solve problems so fixes stick.
Project management.
Structure and accountability for how projects get delivered.
Quality management.
Quality systems that hold up under real operating conditions.
Human resources management.
The people systems behind recruitment, performance, and development.
Asset (maintenance) management.
Keeping equipment operable and reliable through proper maintenance systems.
Work standards and procedures.
Documented standards that make good work repeatable.
Workplace orderliness.
Organising the physical workplace so it supports the work.
COMPLIANCE
The systems and standards that keep operations compliant and support certification.
Work health and safety (WHS) management systems.
WHS systems that get followed on the ground, not filed away.
Technology (software) implementation support.
Selecting and implementing the right software for how you work.
Quality certification readiness.
ISO certification readiness, built into your systems.
Internal auditing.
Ongoing auditing support to maintain compliance and pass recertification.
TEAMWORK
The leadership and frontline behaviours that turn plans into daily practice.
Leadership development.
We develop the critical skills leaders need to manage operational outcomes. They learn to set direction, manage performance, lead change, coach their teams, and drive continuous improvement.
Followership development.
We re-establish the baseline behaviours execution teams need to get work done well: respect for people; support for each other; diligence; and accountability.
Structured operational improvement.
PATH TWO
DIAGNOSE
Understand the operation.
Demarken uses Business Gearbox® as a reference point to understand where problems sit in the broader operation and identify what needs attention.
TRANSLATE
Understand how the work needs to happen.
Workflow Analysis gets into the detail of how work actually happens, where problems and gaps occur, and what needs to change.
OPERATE
Put the better way of working into practice.
Once the workflows are clear, teams need practical mechanisms that help them plan, organise, and execute the work accordingly. Different mechanisms can support this depending on the organisation and the problem.
Flight Deck® is Demarken’s visual management solution for daily team planning and organising and can support this stage where appropriate.